You know your hotel management and staff must be providing a positive customer experience when you have client loyalty. Furthermore, you also know that you’re providing excellent customer service when you discover positive online reviews and the friends, family and colleagues of your loyal client base also book reservations with your establishment.
There are, of course, other signs that you’re a popular place for travelers to stay. These will usually include fewer cancellations and no-shows along with increased bookings. You are also less likely to experience a high rate of employee turnover as well.
If the above scenario doesn’t sound like your hotel’s situation, then chances are that you would benefit from updated hotel front desk software and other types of hotel management system software. There are quite a few options for employee retention as well, such as on-boarding programs and employee appreciation activities.
Given current trends in hospitality technology, when these and other solutions, such as hotel front desk software, are utilized, it’s likely that your establishment will run more smoothly and receive positive reviews. From hotel desk software to technology in hotel rooms, these have the potential to put your hotel at the top of the list for a wonderful place to stay.
A recent survey showed that 74% of travelers are planning to return to previously visited destinations. This is a definite sign of customer loyalty. Furthermore, this winter, 75% of travelers are planning at least one weekend getaway. Were you aware that you can increase your profits from 25% to 100% when you create loyalty with just five percent more customers?
Many people use their mobile devices to locate travel-related information. Recent data shows that before they finalize their booking, travelers will conduct roughly 17 research sessions.This includes searching for vacation destinations, local sites of interest, lodging, restaurants, and shops. Mobile research has actually increased over 50%, and 53% of travelers will use these their smartphones and other devices to obtain more information.
When individuals spend this much time conducting research, it’s likely that they’re looking at photos, making note of amenities, and comparing prices. In addition to this, they may also be interested in reading reviews, particularly when their friends or family have recommended a particular hotel. Flexible cancellation policies may also be at the top of their research list as well as whether or not they are able to finalize their reservations online. When you have effective hotel front desk software, however, you may find that more customers will opt for speaking with a live person.
Since you want to provide the best-possible customer experience and create client loyalty, learning more about the latests trends in hotel industry technology may interest you. Once you become aware of these trends, it could make a significant difference in your hotel’s management, staff loyalty, and reputation. As you know, this can impact business growth as well.
